Training description

1 Day Interior Service

Rough guidelines to the syllabus:

Understand and have the ability to apply the following different types of table service:

• Plated Service – American Service
• Silver Service – English Service
• Butler Service – French Service
• Family Service
• Synchronized Service
• Room Service
• Buffet
• Beverage Service- Tea/Coffee/Cocktails/Wine and Water

Understand and have the ability to apply the following:

•  Breakfast, Lunch & Dinner Service
•  Mise en place
• Caviar Service
• Hors d’oeuvres/ Canapés / Appetizers
• Room Service
• Buffet / Banqueting Service
• Back of house cleaning
• Table setting and decoration
• Napkin etiquette including how to lay a guest napkin/ how to tidy and how to replace a guest napkin
• BBQ Service

3 Days Housekeeping, Laundry & Valet

Yacht Interior Housekeeping

Superyacht cleaning:

• Guest on/ Guest off checklist
• Pre-guest checklist
• Expectations of standards

Cleaning:

• Standards onboard
• Supplies
• Details clean/ regular clean
• Roster/ Schedules
• Garbage disposal

Cabin & public area’s and cleaning:

• How to detail
• Checklists
• Cleaning caddies
• Importance of eye to detail
• Speed

Yacht interior surfaces & do’s and don’ts

• Wood finishes and Veneers
• Marble
• Ceramics
• Polished Material
• Object d’Art

Different types, care and handling, particular:

• Bed linens
• Bed making, doss and don’ts
• Introduction to Wardrobe Management
• Curtain fabrics
• Wall fabrics
• Silks
• Carpets

Laundry:

• Ironing, folding and presenting laundered garments
• Laundry labels and what they mean
• Crew & Guest laundry
• Stain treating
• Correct use and routine maintenance of the washing machine
• Correct use and routine maintenance of the tumble drier, especially the importance of cleaning the filters
• Correct use & routine maintenance of the iron
• The correct way to treat:
  • Linen
  • Cotton
  • Wool
  • Silk
  • Polyester/mixed